Your order will be checked and processed as soon as it is received in our office. Some delays will occur over a weekend and bank holidays. We will check all your order details and contact you about payment. You will then receive a final e-mail confirmation from our office that your order is proceeding. Please allow 24 hours for weekdays, 48 hours for weekends.
We understand that by placing an order you are accepting the following terms and conditions.
We have made every effort to present our service in the most understandable way to allow for easy choice and ordering. Your order will not be released for delivery until payment has been processed.
We accept Prepayment by cheque against Proforma Invoice.
• Strict 30 Day Accounts
• BACS/Bank Transfer: Sort Code 83 24 18, Account 00632642.
30 Days Accounts may be opened for any regular customer by special arrangement with at least two References from current Suppliers to your organisation.
All prices quoted will be added at the current rate, and delivery.
Your customer details will not be passed on to any other party at any other time. We may however like to contact you, to keep you informed of new developments within our own service, new products and ideas.
We will not allow any other party access to your information at any point in time.
In the unlikely events of goods being received, which appear obviously, damaged in transit. Especially where the packaging may be crushed. Please ask the recipient, either not to accept the parcel or to sign for it as "Damaged, unchecked" or "Damaged, unexamined". If this situation does occur.
Please contact us immediately at 6(06) 281 8999
We pride ourselves on receiving a minimal level of complaints in relation to the high volume of orders we handle. It is very important to us to offer a full and integrated service. This, today, involves a strong and determined effort to deal with any complaints as soon as possible.
It is understood that, as our service works on a working day, delivery principle, see previous explanation, we may have some delays in resolving certain problems. These would depend upon the time of day when the problem is being investigated.
It is most important that any problem that occurs with any order placed through this service is reported to us by e-mail firstname.lastname@example.org, telephone on: 6(06) 281 8999, at the very earliest opportunity to allow our customer services team to respond as fast as possible.
When you contact us please state the following:
• Your order number.
• Your name as it appears on your order.
• Delivery date.
• A brief outline of the problems.
• A viable suggestion, as to how we can help you, to put the problem right.
Our customer services advisor will give every attention to any problems with your order and contact you by return, as soon as the relevant information is at hand. We can sometimes experience delays, whilst waiting for information from our delivery service.
It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.